Palm Tree Video is operated by Cherry Infotech, LLC (California, USA). Payments are processed by Stripe. Your credit card statement may show wording related to Cherry Infotech.
1. Credits and price
- 1 credit = US$0.05. Credits are a unit of measurement, not money.
- Credits have no cash value and cannot be transferred to another account or person.
2. How a job is priced
- Talking-head Cut costs 1 credit per second of source material: total milliseconds divided by 1,000, rounded up once for the whole task. No start fee or minimum.
- Ordinary edits within the same task are unlimited and included at no extra charge; frequent requests wait in the queue and concurrency controls apply.
- When you confirm a quote the credits are reserved, and charged when the work is delivered. If the job fails, the reserved credits are released automatically.
3. Validity
| Credits | Valid for | Notes |
|---|---|---|
| Paid credits (packs) | 365 days from purchase | Deducted after gift credits |
| Gift and promotional credits | 90 days | Used first; not refundable |
| Subscription credits | Until the end of each billing period | Reset each period; unused credits do not roll over |
4. Refunds
- Full refund: within 7 days of a purchase, if that purchase's credits are unused, we refund the full amount to the original payment method.
- Partially used purchases: not refundable.
- Gift and promotional credits: not refundable, and never paid out in cash.
- Subscription: credits reset each billing period and are not carried over. Renewal payments are not refundable.
5. How to request a refund
Email [email protected] from the address on your account, and include the purchase date and the Stripe receipt if you have it. We reply within 5 business days and initiate eligible refunds within that period. Refunds reach your original payment method in 5–10 business days, depending on your card issuer.
6. Charged twice or a payment problem
If you think you were charged twice, or a payment went wrong, contact [email protected] with the date and amount. We check the billing records for your account, reply within 5 business days, and initiate a correction or refund for genuine errors within that period. Any refund reaches your original payment method in 5–10 business days, depending on your card issuer.
7. What is not refundable
- Credits that have already been used for a delivered job.
- Gift and promotional credits.
- Subscription renewals.
- Purchases older than 7 days.
8. Related documents
See also the Terms of Service and the Privacy Policy.